Arkaz Policy on Player complaints / problems

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Alphonse
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Arkaz Policy on Player complaints / problems

Post by Alphonse » Fri Sep 16, 2005 8:16 am

Any complaints about fellow players should be emailed to staff@arkaz.com
Any complaints about DMs should be emailed to alphonse@arkaz.com

Complaints should not be aired publicly on the forums.

If at all possible complaints should include log files and/or screenshots of the events
*creater / destroyer of worlds*

Alphonse
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Re: Arkaz Policy on Player complaints / problems

Post by Alphonse » Mon Sep 22, 2008 11:33 am

*bump*

All complaints about DMs or players need to be sent to ME. I check the forums multiple times daily

They should not be made on the forums, or on IRC, or to other team members.

Alphonse

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Thor
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Re: Arkaz Policy on Player complaints / problems

Post by Thor » Sun Sep 28, 2008 7:14 pm

I'd also like to take a moment to remind you all about part of the process of filing a complaint which can help us (and you):

It is often useful to have screen shots of the incident which occurred. You can do this by pressing the Print Screen key on your keyboard (which tends to be to the right of the F-keys along the top of your keyboard). An image is then saved to your NWN\Screenshots folder. Please attach any relevant images along with your emailed complaint.

corwink
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Re: Arkaz Policy on Player complaints / problems

Post by corwink » Wed May 20, 2009 12:22 am

--Deleted by Terry--
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terryrayc
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Re: Arkaz Policy on Player complaints / problems

Post by terryrayc » Thu Mar 22, 2012 8:11 pm

Any and all complaints about players should be sent to dms@arkaz.com
Complaints regarding DM's need to be sent to leaders@arkaz.com

However if you have an issue that you think involves a senior leader please either pm me or send an email to terryrayc@arkaz.com
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terror2001
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Re: Arkaz Policy on Player complaints / problems

Post by terror2001 » Mon Apr 02, 2012 7:41 pm

*bump* This is the relevant data to date.
Alphonse wrote:Complaints should not be aired publicly on the forums.

They should not be made on the forums, or on IRC, or to other team members.

If at all possible complaints should include log files and/or screenshots of the events
Thor wrote:I'd also like to take a moment to remind you all about part of the process of filing a complaint which can help us (and you):

It is often useful to have screen shots of the incident which occurred. You can do this by pressing the Print Screen key on your keyboard (which tends to be to the right of the F-keys along the top of your keyboard). An image is then saved to your NWN\Screenshots folder. Please attach any relevant images along with your emailed complaint.
terryrayc wrote:Any and all complaints about players should be sent to dms@arkaz.com
Complaints regarding DM's need to be sent to leaders@arkaz.com

However if you have an issue that you think involves a senior leader please either pm me or send an email to terryrayc@arkaz.com

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